AtHand winnaar Dutch Game Award 2014 Serious Game AtHand winnaar E-learning award 2014
AtHand winnaar San Accent
Teleperformance Champs

Teleperformance Champs

“For Teleperformance we launched a game in three different countries simultaneously.”

Teleperformance is a worldwide leader in outsourced omnichannel customer experience management through CRM and contact centers. AtHand set up a Champs themed game for Teleperformance for their Ebay client account in three different countries; Turkey, Albania and Morocco. The objectives were nonetheless the same: an increase of 2 to 3 percent on the various KPIs such as ASAT (agent’s satisfaction) and RES (resolution), increase knowledge on Ebay processes and prepare agents for High Season (December).

After 6 weeks of game play with approximately 450 agents we have achieved great results. In general, groups that displayed a higher level of participation in the game performed better on client satisfaction. Furthermore there was a clear learning effect as knowledge was increasingly faster and better presented during the run of the game.

Teleperformance Champs

Teleperformance Champs

Teleperformance Champs

Teleperformance Champs

Teleperformance Champs

Knowledge was exponentially faster and better presented during the run of the game

Teleperformance Champs
Teleperformance Champs
Teleperformance Champs