De Friesland Heroes

De Friesland Heroes “Heroes created a substantial increase in knowledge on all topics integrated in the game ” Call center agents working for De Friesland, a Dutch insurance company, participated in a Heroes themed game for five weeks. Main objectives were to...

Univé Champs

Univé Champs “Though many customers still seek for assistance by visiting the Univé stores in person, the use of online services increases.” In general it is easier for customers to find the answer to their question online or over the phone than in person in a...

PWC The Associates

PWCThe Associates Challenge “How do you adjust an onboarding program to fit generation Y, a flexible generation with a digital mindset?” PwC’s digital ambitions, combined with the changing need in learning and development for future employee generations (Y & X)...

Sony Secret Intelligence Service

SonySecret Intelligence Service “After graduating from the 00-Academy, it’s time for the real deal.” With the launch of their new flagship devices: the Xperia Z5, the Xperia Z5 Compact and the Xperia Compact Bond, Sony asked us to develop an incentive for Dutch...

Teleperformance Champs

TeleperformanceChamps “For Teleperformance we launched a game in three different countries simultaneously.” Teleperformance is a worldwide leader in outsourced omnichannel customer experience management through CRM and contact centers. AtHand set up a Champs themed...